Orbitz Reviews

I've used Orbitz a couple of times now to find air and hotel travel combined. The choices are always too many to count. The preferences I have can be built into platform. I even cancelled once and they refunded my money. All and all it is a useful online tool that saves time searching out destinations.

I wanted to leave this Customer Service review on ORBITZ.COM but there isn't an option. The Orbitz Travel Agent/Customer Service Rep named 'Ivy' deserves recognition! She kindly helped with a difficult that other agent's refused to help with! She saved me from erroneously being double charged for a room after an agent named 'Ahmed' cancelled the wrong hotel booking. Orbitz wanted to deny my refund for the accidental cancellation and make me pay double for a room. Thanks, Ivy!! Thank God for good people! =)

Well over a month ago, I reserved a rental car with Economy through Orbitz. However, when I got to the rental office, I was told I had no reservation. Immediately, I called Orbitz and was told that I DID! Economy still said no. I was left stranded in LA in the middle of the night. After half a dozen calls to Orbitz over the last month, I finally spoke with a supervisor there and my refund was immediately processed. I don't know where the original fault lay, but I am happy to give Orbitz credit for making it right.